Assessment Review Board Key Performance Indicators

Assessment Review Board Key Performance Indicators


Adjudicates applications and appeals on property assessments, classifications, and tax matters.

Reporting period: April 1, 2024 to March 31, 2025

Assessment Review Board Key Performance Indicators

Assessment Review Board
Key Performance Indicators
Target Q1 Q2 Q3 Q4 FY 24-25 Total
  2024-2025 # % # % # % # % # %
Volume of in-person, electronic and written hearing events held at the ARB in English N/A 109 N/A 136 N/A            
In-Person Hearing Events   N/A N/A N/A N/A            
Electronic Hearing Events   100 N/A 125 N/A            
Written Hearing Events   9 N/A 11 N/A            
Volume of in-person, electronic and written hearing events held at the ARB in French / Bilingual N/A N/A N/A N/A N/A            
In-Person Hearing Events   N/A N/A N/A N/A            
Electronic Hearing Events   N/A N/A N/A N/A            
Written Hearing Events   N/A N/A N/A N/A            
Number of eligible accommodation requests granted (in whole or in-part) by the ARB N/A 1 N/A N/A N/A            
Percentage that the hearing event month is assigned within 90 days of a perfected appeal 85% 2,556 100% 568 100%            
Decisions issued within 60 calendar days from the conclusion of a hearing 85% 1,841 98% 1,338 98%            
Percentage of summary appeals resolved within 40 weeks following the commencement date for ARB 85% 175 76% 173 83%            
Percentage of general appeals resolved within 135 weeks following the commencement date for ARB 85% 966 67% 814 69%            

Assessment Review Board Key Performance Indicators Archive

More information can be found on the Assessment Review Board KPI archives webpage.

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