Assessment Review Board Key Performance Indicators

Adjudicates applications and appeals on property assessments, classifications, and tax matters.

Reporting period: April 1, 2024 to March 31, 2025

Assessment Review Board Key Performance Indicators	Target	Q1		Q2		Q3		Q4		FY 24-25 Total
	2024-2025	#	%	#	%	#	%	#	%	#	%
Volume of in-person, electronic and written hearing events held at the ARB in English	N/A	109	N/A	136	N/A
In-Person Hearing Events		N/A	N/A	N/A	N/A
Electronic Hearing Events		100	N/A	125	N/A
Written Hearing Events		9	N/A	11	N/A
Volume of in-person, electronic and written hearing events held at the ARB in French / Bilingual	N/A	N/A	N/A	N/A	N/A
In-Person Hearing Events		N/A	N/A	N/A	N/A
Electronic Hearing Events		N/A	N/A	N/A	N/A
Written Hearing Events		N/A	N/A	N/A	N/A
Number of eligible accommodation requests granted (in whole or in-part) by the ARB	N/A	1	N/A	N/A	N/A
Percentage that the hearing event month is assigned within 90 days of a perfected appeal	85%	2,556	100%	568	100%
Decisions issued within 60 calendar days from the conclusion of a hearing	85%	1,841	98%	1,338	98%
Percentage of summary appeals resolved within 40 weeks following the commencement date for ARB	85%	175	76%	173	83%
Percentage of general appeals resolved within 135 weeks following the commencement date for ARB	85%	966	67%	814	69%

Assessment Review Board Key Performance Indicators Archive