Human Rights Tribunal of Ontario (HRTO)

The HRTO consulted on proposed updates to the Rules of Procedure. These updates will facilitate fair, just and expeditious resolutions of the matters before it and reduce delays.

April 25, 2025

Human Rights Tribunal of Ontario (HRTO)

The HRTO consulted on updates to its Rules of Procedure. These updates to its processes will facilitate fair, just and expeditious resolutions of the matters before it and reduce delays.

November 22, 2024

Human Rights Tribunal of Ontario (HRTO)

The HRTO consulted on updates to its Rules of Procedure. These updates will be required to support an operational change, as a result of Tribunals Ontario’s practice of audio recording hearings.

May 20, 2024

Licence Appeal Tribunal – General Service (LAT-GS)

The LAT-GS partnered with the Ontario Public Service – Ontario Digital Service Research Lab who conducted research sessions with internal and external users to review operational processes and website content to find opportunities for improvement.

September / October 2023

Landlord and Tenant Board (LTB)

In 2023, two new LTB video guides were developed to include information on the hearing sign-in process, the role of Tenant Duty Counsel, mediation, and what to expect in the hearing room. Over the summer of 2023, a number of targeted LTB stakeholders were engaged to provide feedback on the video scripts. They provided valuable input to ensure the videos meet the needs of the parties that come before the LTB.

August 2023

Licence Appeal Tribunal (LAT)

The LAT repeatedly engaged with stakeholders to request feedback on potential changes to the Common Rules of Practice and Procedure. This included providing stakeholders with draft Rules for their comment.

January – July 2023

Human Rights Tribunal of Ontario (HRTO)

The HRTO sought stakeholder feedback to simplify its primary intake form, Form 1: Individual Application , to better meet the needs of applicants and to help fairly, efficiently and effectively resolve claims of discrimination and harassment brought under the Human Rights Code.

May 2023

Animal Care Review Board (ACRB)

The ACRB partnered with the Ontario Public Service – Ontario Digital Service Research Lab who conducted research sessions with internal and external users to review operational processes and website content to find opportunities for improvement.

March / April 2023

Landlord and Tenant Board (LTB)

The LTB requested stakeholder feedback on a proposed initiative to hold hearings during evenings and on weekends.

January 2023

Tribunals Ontario – Key Performance Indicators (KPIs) – ACRB, ARB, CFSRB, CRB, FSC, HRTO, OCPC, OPB, OSETs, LAT GS and SBT

Tribunals Ontario implemented new KPIs across all 13 of our tribunals as part of our ongoing commitment to continuous improvement and ensuring that the services we provide meet the needs of our users. As part of this initiative, tribunals revised or updated their existing KPIs to begin tracking performance against these new organizational KPIs.

Tribunals Ontario asked for feedback on most tribunal KPIs, with additional consultations planned for the remaining tribunals in as part of future phases of the initiative.

November / December 2022

Licence Appeal Tribunal – Automobile Accident Benefits Service (LAT-AABS)

The LAT-AABS consulted with stakeholders to implement the pilot project of the canvass-based scheduling model throughout all of LAT-AABS. Based on the stakeholder feedback, the canvass-based scheduling model was implemented in March 2022 to all LAT-AABS files, with further adjustments in September 2022. These adjustments were based on stakeholder feedback.

November 2021 – September 2022

Fire Safety Commission (FSC)

In 2022, the FSC looked at ways to improve their appeal and application processes. Tribunals Ontario partnered with the Ontario Public Service – Ontario Digital Service Research Lab team to independently conduct research sessions and share their findings.

The sessions were:

• 1-on-1 interviews
• conducted online
• approximately 60 minutes long
• confidential

September / October 2022

Social Benefits Tribunal (SBT)

The SBT consulted with stakeholders to help develop a new Consent and Authorization Form 11 and updated Appeal Form 1 to actively offer French services.

August 2022

Human Rights Tribunal of Ontario (HRTO)

The Human Rights Tribunal of Ontario is seeking input to improve its services and to facilitate more efficient dispute resolution.

May 7, 2021

Landlord and Tenant Board (LTB)

The Landlord and Tenant Board is seeking input on new and revised forms, form instructions and guidelines related to the changes to the RTA in Bill 184 that have not yet come into effect.

For a summary of these changes, read the Backgrounder: Upcoming Amendments to the Residential Tenancies Act .

Bill 184, which amends the RTA , is now law, and its provisions are not a part of this consultation.

The forms posted for consultation are not fillable. Once finalized, the forms will be designed in a fillable format.

February 5, 2021

We carefully considered all the submissions. The feedback we received has helped us to make changes that better meet the needs of tenants, landlords and their representatives. We have captured those changes in a “What We Heard” document .

Assessment Review Board (ARB)

The ARB is seeking input on proposed revisions to its Rules of Practice and Procedure.

The ARB is proposing the following changes:

• reducing the Schedule of Events timelines from 66 – 104 weeks to 40 weeks
• removal of any reference to mediation
• streamlining, clarifying and re-positioning the rules and language to help with understanding processes

November 19, 2020

Landlord and Tenant Board (LTB)

The Landlord and Tenant Board is seeking input on proposed revisions to its Rules, guidelines and forms.

November 12, 2020

What We Heard