Human Rights Tribunal of Ontario Key Performance Indicators

Human Rights Tribunal of Ontario Key Performance Indicators


Resolves claims of discrimination and harassment brought under the Human Rights Code.

Reporting period: April 1, 2024 to March 31, 2025

Human Rights Tribunal of Ontario Key Performance Indicators

Human Rights Tribunal of Ontario
Key Performance Indicators
Target Q1 Q2 Q3 Q4 FY 24-25 Total
  2024-2025 # % # % # % # % # %
Volume of in-person, electronic and written hearing events held at the HRTO in English N/A 762 N/A 667 N/A            
In-Person Hearing Events   1 N/A N/A N/A            
Electronic Hearing Events   674 N/A 538 N/A            
Written Hearing Events   87 N/A 129 N/A            
Volume of in-person, electronic and written hearing events held at the HRTO in French / Bilingual N/A 21 N/A 9 N/A            
In-Person Hearing Events   N/A N/A N/A N/A            
Electronic Hearing Events   18 N/A 8 N/A            
Written Hearing Events   3 N/A 1 N/A            
Number of eligible accommodation requests granted (in whole or in-part) by the HRTO N/A 13 N/A 11 N/A            
Percentage of hearings scheduled within 180 calendar days from the date the application is ready to proceed to a hearing 80% 38 95% 27 91%            
Percentage of mediations scheduled within 150 calendar days from the date the parties agreed to mediation 80% TBD TBD TBD TBD            
Decisions issued within 6 months from the conclusion of a hearing 80% 96 74% 108 85%            
Percentage of cases within the 18-month case lifecycle for English applications at the HRTO 80% 4,553 49% 4,561 51%            
Percentage of cases within the 18-month case lifecycle for French / Bilingual applications at the HRTO 80% 50 37% 55 41%            
Percentage of cases that are resolved through alternative dispute resolution (in whole or in-part) within the HRTO N/A 213 44% 115 32%            

Note:

  • The HRTO is unable to report on the percentage of mediations scheduled KPI for Q1 and Q2 2024-25 due to data limitations with their case management system. Solutions are being examined to ensure this KPI can be reported on in the future.

Human Rights Tribunal of Ontario Key Performance Indicators Archive

More information can be found on the Human Rights Tribunal of Ontario KPI archives webpage.

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