The LTB is actively working to improve service standards. This includes hiring more staff and adjudicators, and streamlining processes. We appreciate your patience while these improvements are underway.
- On average, L1 and L9 applications are being scheduled within five months. A Notice of Hearing will be sent to the parties before the scheduled hearing date. This is an improvement from earlier this year, when the average was 8-10 months to get to a hearing.
- On average, other new and adjourned matters are currently being scheduled within seven to eight months from when they were received or adjourned.
- On average, orders are being sent within 60 days or less of a hearing.
- Use the Tribunals Ontario Portal to check the status of your file, find out the date and details of your next hearing and whether an order has been issued.
- You may need to wait as long as 37 minutes to speak to a call centre representative. When all lines are busy with other callers, you will get a busy signal.
Please refer to our Renting in Ontario webpage or use Navigate Tribunals Ontario to learn about your rights and responsibilities and the rules and processes at the LTB.