The Landlord and Tenant Board has a new technical support line for troubleshooting technical issues users may face while joining their hearing on Zoom.
Hearing participants who have technical issues on the day of their hearing can email LTBHearingSupport@ontario.ca, or call 416-212-9064 (toll-free 866-769-7865). Staff will provide assistance so they can join their hearing.
The support line will be monitored between 8:30 a.m. and 4:30 p.m., Monday to Thursday, and from 8:30 a.m. to 2 p.m. on Friday.
When a hearing participant calls for support, they will be asked to leave a brief voice message explaining the issue they are experiencing and provide their phone number. Staff will return the call promptly.
Hearing participants should only call this number or send an email to this address only if they have a technical issue joining Zoom on the day of their hearing. For any other issue, please refer to the LTB’s contact page for the appropriate ways to get in touch with us.